Privacy Policy
Last updated: [13/10/2025]
Welcome to JoValley website. This privacy policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of www.jovalleyhealth.com’s website, subscription services. We may change or add to this Privacy Policy, so we encourage you to review it periodically. When (“jovalleyhealyh.com”, "we", "our", or "us") is mentioned it refers to jovalleyhealth.com.
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or mobile app (the "Horus Platform") and purchase supplements, protein, and related products.
jovalleyhealth.com is located in Jordan. therefore, your information may become subject to Jordan laws. By using our website, you consent to the transfer of your data overseas and across borders, and from your country or jurisdiction to other countries or jurisdictions around the world. The laws governing data in your home country may differ from those in the countries to which data is transferred. By accessing and using our website, you consent to the transfer of your data in this manner.
1. Information We Collect
We collect several types of information to provide and improve our services:
a) Personal Information
When you create an account, place an order, or contact us, we may collect:
• Name
• Email address
• Shipping and billing addresses
• Phone number
• Payment information (processed securely through third-party payment providers)
• Date of birth (if legally required for age verification)
b) Health and Wellness Information
We may collect limited health-related information if voluntarily provided (e.g., dietary goals, allergies) to personalize product recommendations. We treat this data with heightened sensitivity and do not require it for purchases.
c) Usage Data
We collect data about how you interact with our Platform, such as:
• IP address
• Browser type
• Device information
• Pages visited
• Purchase history
d) Cookies and Tracking Technologies
We use cookies and similar tools to:
• Remember your preferences
• Analyze traffic and usage patterns
• Provide relevant marketing
You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use your information to:
• Process and fulfill orders
• Provide customer support
• Personalize user experience and product recommendations
• Improve our Platform and services
• Send transactional emails (e.g., order confirmations)
• Send marketing communications (with your consent)
• Detecting and preventing fraud, spam, abuse, security incidents, and other harmful activities
• Comply with legal obligations
3. Sharing of Information
We do not sell your personal information. We may share your data with:
• Service providers (e.g., payment processors, shipping partners, marketing platforms)
• Analytics providers (e.g., Google Analytics)
• Legal authorities when required by law or to protect rights and safety
• In case of a business transfer, such as a merger or acquisition
All third parties are contractually bound to protect your data and use it only for specified purposes.
4. Your Privacy Rights
To facilitate our global operations jovalleyhealth.com may transfer, store, and process your information within our family of companies, our agents, or with service providers based in various countries, including, but not limited to, Europe, North and South America, India, and the Asia Pacific. These data transfers are necessary to provide the services set forth in our Terms & Conditions. By using our products or services, you authorize us to transfer and store your information outside your home country. The privacy protections and the rights of authorities to access your personal information in such countries may not be equivalent to those of your home country.
jovalleyhealth.com acknowledges your right to access your personal data. Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we must keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.
5. Data Retention
We retain your information only as long as necessary for business purposes, legal obligations, or dispute resolution.
If you hold an account with jovalleyhealth.com, we do not delete the data in your account, unless we receive a request from you to do so. You are responsible for the control and time periods for which you retain this data. There are controls in your account where you can delete data. Otherwise, we keep information only so long as we need it to provide the jovalleyhealth.com Site to you and fulfill the purposes described in this Policy, including our Terms & Conditions.
When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can’t identify you.
6. Data Security
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your information include firewalls and data encryption; Payment Card Industry’s Data Security; information access control; and thorough security and breach response policies and procedures. In the event of any actual or suspected unauthorized use of your jovalleyhealth.com account, please contact us following the instructions in the “Contact Us” section below.
7. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will revise the "Effective Date" and, where required, notify you. We encourage you to review this Policy regularly.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, contact us at:
Jordan Valley for Natural Products Co.
Email: info@jovalleyhealth.com
Address: Al Quds Street – Na’ur